EB Solution – Official 3CX Partner

In modern office environment communication is very important. That’s why we’ve decided to partner with 3CX. We chose 3CX because they provide robust, fully equipped communications system, which allow us to communicate with colleagues and customers from anywhere, at anytime.

3CX is not just a set of desk phones or a simple live chat app. It is a complete communications solution for any business.

3CX Apps & Features

Take your 3CX with you wherever you go. With apps for iOS, Android, web browsers and Windows, you are guaranteed to be kept in the loop, everywhere all the time. On top of that, your customers can instantly reach you directly from your website or Facebook page with couple of clicks through the 3CX Live Chat and Facebook Messenger integration.

3CX Apps for Android & iOS Device

• Make and take calls from anywhere
• Video Conferencing
• Instant Messaging and Chat
• Answer Facebook messages
• Conference Calls
• Free VoIP calls with your smartphone
• Encrypted and Secure

User-friendly Web Client / Desktop Apps

• Call, control your IP phone or smartphone directly from your browser
• Answer customer queries from live chat, Facebook and SMS from one interface
• Video conferencing at the click of a button
• Launch calls directly from your CRM
• Integrate seamlessly with Microsoft 365
• View the status of your colleagues

3CX Live Chat: Next Level Customer Communications

• Create Chat queues
• Transfer chats to other team members
• Elevate a chat to a call or a video with a click
• Chat reporting available
• Chat monitoring feature for Managers

The 3CX Call & Contact Center Features

With 3CX you get all of the advanced call center features. Enabling you to improve your customer service, sales, boost productivity and offer support with 3CX’s contact center technology.

• Switchboard and wallboard
• Call Center Reporting – user activity, team queue, SLA and more!
• Queue Strategies and real-time statistics – round robin, hunt by threes and more
• Call & Chat Monitoring available for Managers
• Integration with Microsoft 365
• CRM integration with popular CRMs – Salesforce, Freshdesk and more
• 3CX CRM API to develop your own CRM integration
• Call Recordings
• Hot Desking
• Create your own call flows with 3CX CFD (Call Flow Designer)

Slash Your Communication Costs

With 3CX, your ongoing telco costs will be reduced significantly.

• Decrease your Phone Bill by up to 80%
• Licensing based on number of simultaneous calls and not extensions
• Make free interoffice calls and branch calls
• Free calls to remote workers with web client and iOS / Android apps
• Use prominent SIP trunks to reduce outbound call charges
• Eliminate 800 number phone bills with WebRTC integration
• Use International DIDs & IP Telephony so customers all over the world can call in at competitive rates

Security & Backup

When it comes to VoIP security, 3CX is one of the best. 3CX’s inbuilt security features have been exclusively developed to protect PBX system from attacks.

• Secure web server configuration
• Automatic detection & blacklisting of attack tools
• Global IP Blocklist automatically updated for participating PBXs
• Traffic to 3CX apps is encrypted
• Voice traffic is encrypted via SRTP (Secure Real-Time Transport Protocol)
• Automatic generation and management of SSL (Secure Sockets Layer) certificates
• A+ rating from Qualys labs and A Rating from Immunilabs
• Automatic failover for instant backup

Find out how 3CX can help your business