In modern office environment communication is very important. That’s why we’ve decided to partner with 3CX. We chose 3CX because they provide robust, fully equipped communications system, which allow us to communicate with colleagues and customers from anywhere, at anytime.
3CX is not just a set of desk phones or a simple live chat app. It is a complete communications solution for any business.
3CX Apps & Features
Take your 3CX with you wherever you go. With apps for iOS, Android, web browsers and Windows, you are guaranteed to be kept in the loop, everywhere all the time. On top of that, your customers can instantly reach you directly from your website or Facebook page with couple of clicks through the 3CX Live Chat and Facebook Messenger integration.
3CX Apps for Android & iOS Device
Make and take calls from anywhere
Instant Messaging and Chat
Answer Facebook messages
Free VoIP calls with your smartphone
Encrypted and Secure
User-friendly Web Client / Desktop Apps
Call, control your IP phone or smartphone directly from your browser
Answer customer queries from live chat, Facebook and SMS from one interface
Video conferencing at the click of a button
Launch calls directly from your CRM
Integrate seamlessly with Microsoft 365
View the status of your colleagues
3CX Live Chat: Next Level Customer Communications
Create Chat queues
Transfer chats to other team members
Elevate a chat to a call or a video with a click
Chat reporting available
Chat monitoring feature for Managers
The 3CX Call & Contact Center Features
With 3CX you get all of the advanced call center features. Enabling you to improve your customer service, sales, boost productivity and offer support with 3CX’s contact center technology.
Switchboard and wallboard
Call Center Reporting – user activity, team queue, SLA and more!
Queue Strategies and real-time statistics – round robin, hunt by threes and more
Call & Chat Monitoring available for Managers
Integration with Microsoft 365
CRM integration with popular CRMs – Salesforce, Freshdesk and more
3CX CRM API to develop your own CRM integration
Create your own call flows with 3CX CFD (Call Flow Designer)
Slash Your Communication Costs
With 3CX, your ongoing telco costs will be reduced significantly.
Decrease your Phone Bill by up to 80%
Licensing based on number of simultaneous calls and not extensions
Make free interoffice calls and branch calls
Free calls to remote workers with web client and iOS / Android apps
Use prominent SIP trunks to reduce outbound call charges
Eliminate 800 number phone bills with WebRTC integration
Use International DIDs & IP Telephony so customers all over the world can call in at competitive rates
Security & Backup
When it comes to VoIP security, 3CX is one of the best. 3CX’s inbuilt security features have been exclusively developed to protect PBX system from attacks.
Secure web server configuration
Automatic detection & blacklisting of attack tools
Global IP Blocklist automatically updated for participating PBXs
Traffic to 3CX apps is encrypted
Voice traffic is encrypted via SRTP (Secure Real-Time Transport Protocol)
Automatic generation and management of SSL (Secure Sockets Layer) certificates
A+ rating from Qualys labs and A Rating from Immunilabs
Automatic failover for instant backup
Searching For A
Reliable & Professional
IT Services Company?
Fill out the form below to get your immediate quote from EB Solution.