Leveling the Playing Field: IT Support for Small and Medium-sized Businesses in Toronto

Information technology is essential to the growth of businesses, but not all companies have the same level of access to it. Small and medium-sized businesses (SMBs), in particular, face significant challenges due to limited resources and expertise. Fortunately, EB Solution can help with in planning, deploying, implementing, and maintaining IT infrastructure to level the playing field and ensure that your SMB can compete with larger counterparts.

Toronto IT Support

What makes our IT Support Services ideal for growing companies in Toronto?

As businesses grow and evolve, their IT needs become more complex, and they have to adapt to keep up with the changing demands of their business. IT support services can help SMBs manage their growth and changes while ensuring their IT systems are optimized for efficiency and productivity.

With our flexible and scalable IT support services, SMBs can add or remove resources as needed, adjust their IT infrastructure to meet new requirements, and ensure that their IT systems are always up-to-date and aligned with their business objectives. This type of IT support allows businesses to focus on their core competencies and leave the technical details to the experts, reducing the risk of costly downtime and security breaches.

IT support services are essential for SMBs looking to manage their growth and stay competitive in today’s fast-paced business environment. By partnering with a reputable IT support provider like EB Solution, SMBs can leverage the latest technologies and best practices to optimize their IT systems and drive business success.

What IT Support services does EB Solution offer?

IT Support Services

Cybersecurity Services

With more than a third of all Canadian businesses operating online and many others heavily reliant on IT, cybercrime is becoming increasingly common and severe. SMBs are particularly vulnerable since they may not have access to advanced cybersecurity solutions or experienced cybersecurity professionals.

That’s where we come to help! With more than a decade of experience in the industry, we’ve built a team of expert professionals who stay up to date with the latest threats, trend, and technologies in cybersecurity industry. And those advanced cybersecurity solutions? We got them! By partnering with us you get an access to the right solutions at the right time and the experts who know how to implement them properly.

This is what you can expect from us:

  • Cyber threat protection – Hackers are becoming more sophisticated, and standard anti-virus programs may not be enough to protect against newly created malware. Fortunately, we have access to high-grade cybersecurity solutions that have excellent threat detection capabilities, which are continuously updated.
  • Data leak prevention and secure access – Instead of waiting for an actual attack, we are always ahead of cybercriminals. We proactively identify and seal potential loopholes before they’re exploited to prevent data leaks.
  • Dark web monitoring – We monitor the dark web since most of the stolen private data ends up there.
  • Security awareness training – We conduct phishing simulations to help employees understand the nature of these attacks and how to address them.

Business Continuity and Disaster Recovery (BCDR)

Growing a business takes time and effort, and seeing it all come crashing down due to a data breach, ransomware attack, or server room accident can be devastating. To avoid such tragedy, all you need is a reliable and efficient backup strategy. Our business continuity services go beyond restoring a system after a disaster. We ensure that data is restored to its pre-accident state, and your team can continue working as soon as possible (in some cases, in as little as five minutes).

As a trusted IT support provider in Toronto, EB Solution helps with your data recovery efforts in the following ways:

  • Instant data retrieval – We can retrieve backed-up versions of your digital assets from secure cloud storage in a matter of seconds, ensuring that you’re up and running as quickly as possible.
  • Regular backups – Our systems automatically backup your data every five minutes to ensure its safety.
  • Reliable technology stack – We’ve partnered with the best cloud technology providers and deploy best-in-class tools to secure your data.
  • Round-the-clock system monitoring – While your staff may not be available 24/7 to monitor your system, we are always on standby to protect your data from threats and criminals.

Network Services

For SMBs, investing in enterprise-grade network hardware or hiring experienced network administrators can be way out of budget. That’s where EB Solution comes in to address all your networking needs, from design and documentation to installation, monitoring, and maintenance. We understand that every business is unique in terms of size, structure, and complexity, which is why our network solutions are tailored to meet specific business needs.

But all of them come with the following benefits:

  • Free evaluation – you can schedule it right now.
  • Security and maintenance – We use technologies like: Risk Mitigation, PCI Compliance, User-based Access Control to keep your data and processes safe, and accessible at any time and from anywhere.
  • A complete engineering scope – You get all our network engineering services, such as monitoring, management, and design, in one place.
  • Business intelligence through statistics and analytics – our services don’t stop at installation and maintenance of your network infrastructure. We can also help you grow by gathering business intelligence.

VoIP Services

Legacy phone systems can be expensive, require hardware upgrades, and regular maintenance to compete with IP telephony. Switching to more reliable and cost-effective VoIP services can save your organization thousands of dollars annually.

Our communication bundle includes the following functions in a unified easy-to-use system:

  • Instant messaging – We ensure quick communication between your teams and prospective customers via social platforms and hosted chatbot services.
  • Multi-platform access – Users can use any platform to access our VoIP telephony(provided they’re connected to the internet of course), meaning you’ll always be able to access our services on the go.
  • Call recording – Some calls may require future reference and must be recorded. Our call recording tools safely retain information for future use and service improvement.
  • Video/audio conferencing – Our VoIP telephony provides seamless video conferences.
  • Desktop sharing – Desktop sharing allows your team remotely access desktop applications, update information, and post results without the need for physical presence.
  • Hosted fax services – The good old fax has gone digital. No need to acquire fax hardware, just use an app.

Why Choose EB Solution for Your IT Support Needs in Toronto?

Why Choose our services

  • Proven Track Record – We have a proven track record of providing reliable IT support services to businesses in Toronto and throughout Ontario. Our clients have seen significant improvements in their business operations, and they continue to trust us with their IT support needs.
  • Experience and Expertise – Our team of experts has years of experience in the industry, and we have the expertise to provide customized IT solutions that cater to your exact business needs.
  • 24/7 Support – We understand that IT issues can arise at any time, which is why we offer 24/7 support to ensure that your business operations run smoothly at all times.
  • Affordable Services –  We understand that SMBs may not have the same budget as larger organizations, which is why we provide cost-effective solutions without compromising on quality.
  • Individualized Care – We work closely with each of our clients to understand their business needs and provide customized solutions that help them achieve their goals.

In today’s digital age, having reliable IT support is essential for the success of any business. At EB Solution, we provide a wide range of IT support services to businesses in Toronto, including Business Continuity and Disaster Recovery, Cybersecurity, VoIP and Network services. Our team of experts is always ready to provide customized solutions that cater to your business needs. Schedule a quick 10-15 minute discovery call with our experts or leave us a message to find out how we can help your business succeed.

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