Managed IT Services in Toronto

Managed IT Services in Toronto

EB Solution is a Toronto managed service provider. We deliver managed IT services and day-to-day IT support to businesses between 11 and 200 people across the GTA — helpdesk, security, backups, servers and cloud, for a fixed monthly fee.

Looking for IT support in Toronto, Mississauga, Brampton, Vaughan or Markham? That’s what we do, and we do it from here.

Book a free 45-minute IT assessment below, or call 416-477-2567.

What managed IT services actually cover

“Managed IT services” gets used loosely. Here is exactly what our Toronto clients get.

• Helpdesk and end-user support — your staff call or email a Toronto-based engineer, not an offshore queue. Unlimited requests, response times committed in writing.
• Monitoring and maintenance — we watch servers, workstations and network gear around the clock, patch them on schedule, and fix problems before anyone files a ticket.
• Cybersecurity — endpoint protection, email filtering, MFA enforcement, firewall management and security awareness training for your team.
• Backup and disaster recovery — backups that are tested, not just scheduled, with a documented recovery time you have actually seen demonstrated.
• Microsoft 365 and cloud — licensing, migration, tenant security, SharePoint and Teams administration.
• Network and infrastructure — switches, firewalls, Wi-Fi, VPN and remote access.
• IT consulting and vCIO planning — a quarterly review of what’s aging, what’s at risk and what to budget for, so IT stops being a series of surprises.

Who we work with

Our clients are GTA businesses with 11 to 200 employees, typically in:

• Transportation and logistics
• Auto dealerships
• Medical and dental clinics handling patient records
• Law, accounting and immigration practices
• Manufacturing with connected production equipment
• Insurance brokerages and nonprofits

If you handle personal information you have PIPEDA obligations, and if you handle health records you have PHIPA obligations on top. We build those requirements into how your systems are configured rather than treating compliance as a separate project.

When businesses call us

Most new clients come to us at one of these moments:

• The person who “handled IT” has left, and nobody knows the passwords
• Their current provider is slow, or only shows up when something breaks
• They’ve grown past the point where ad-hoc support works
• Cyber insurance renewal is asking questions they can’t answer
• A client sent a security questionnaire they don’t know how to complete
• Something serious happened — ransomware, a wire fraud attempt, a failed restore

Any of these is a reasonable time to talk. You don’t need to have it figured out first.

How our managed services work

1. Free IT assessment. 45 minutes with an engineer, read-only checks on your environment, and a written report on where you stand. No obligation, and the report is yours regardless.
2. A proposal you can actually read. Fixed monthly price, what’s included, what isn’t, and response time commitments in plain English.
3. Onboarding. We document your environment, deploy monitoring and security tooling, and fix the urgent items in the first 30 days.
4. Ongoing. Day-to-day support, proactive maintenance, and a quarterly review with your leadership team.

Common questions

What do managed IT services in Toronto cost?
Most GTA providers, us included, price per user per month. The range depends on how much security and compliance you need. We quote a fixed figure after the assessment — no hourly surprises, and no charging you more in a bad month.

Do we have to switch everything at once?
No. Some clients start with security or backup only and expand later. Others move everything in one go. We’ll tell you which makes more sense for your situation.

What if we already have an IT provider?
Plenty of our assessments end with “your provider can fix this” — and we say so. If the report shows things are broadly in order, you’ve got a free second opinion and we’ve had a useful conversation.

Do you support remote and hybrid teams?
Yes. Most of our clients have staff working from home at least part of the week. Secure remote access is standard, not an add-on.

How quickly do you respond?
Response times are committed in writing in the agreement, tiered by severity. Something that stops the business gets a different response than a password reset.

Are you actually in Toronto?
Yes. Our engineers are here. We provide IT support in Toronto and go on site across the GTA — including IT support in Mississauga, Brampton, Vaughan and Markham — when a problem needs hands on it.

Book your free IT assessment

45 minutes, read-only, no obligation. You get a written report on your IT and security position within three business days — and you keep it whether or not you work with us.

Prefer to talk first? Call 416-477-2567 and ask for the assessment desk.

EB Solution provides managed IT services and IT support to businesses across Toronto, Mississauga, Brampton, Vaughan, Markham, Richmond Hill, North York, Etobicoke and Scarborough.