Which Business Telephone Services is Best for Your Company?

Cloud Telephony vs. VoIP 

Your business is rapidly growing. Your team is in sync and customers are lining up and demanding your products. Yet, there’s one issue holding you back: your outdated phone system. On review you see that you have been missing calls and messages. What’s worse, getting a new line is not just cumbersome but also expensive. You and your team have grown weary trying to solve this issue. Additionally, it is already affecting your customer satisfaction. Well, we offer our business telephone services as a solution. But which one works best for your company? Let us break it down. 

Which Business Telephone Services is Best for Your Company

What are Business Telephone Services? 

Business telephone services are the use of the internet to communicate. Mainly used for companies, it allows phone conversion, video conferencing, SMS messaging and even leaving voicemail services. Because this is done with the help of the internet, there is no need for wires and other hardware. In this phone system, companies now have options as to the kind that works best for their industry and office system. New options like Cloud Telephony and VoIP are presented as the more efficient, cost-rational, and convenient ones for business owners. But what are their differences?  

VoIP Simplified: What Is It? 

VoIP, or Voice over Internet Protocol, although it sounds complicated, is actually very simple. It uses Internet connection instead of normal telephone lines. This means that VoIP transmits your voice in the form of a digital signal. You could think of it like talking to your friends and sending them messages via email, but instead of typing, you speak.  

How Does VoIP Work? 

As you speak in a call, for instance, VoIP converts your voice into small digital packets and sends the packet over the internet to the recipient. It does not require the physical connection of wires. Therefore, it doesn’t matter if you are working from your home telephone, your workplace phone, your laptop, or your mobile phone. VoIP provides convenience that enables businesspeople to make business calls anywhere.  

Why Businesses Prefer VoIP 

Using VoIP for business has different advantages. Hence, making it a good choice for workplace communication. One of the primary benefits is cost savings, as VoIP is typically more affordable than traditional phone lines. This is especially for long-distance and international calls. Furthermore, it requires no expensive hardware. Additionally, VoIP provides scalability. This means businesses can easily add or modify lines online to meet their team’s needs without complications. Likewise, the flexibility of VoIP allows employees to work from home. Thereby breaking the constraints of a traditional office environment. Moreover, VoIP includes valuable features such as call forwarding, voicemail to email, video conferencing, and access to customer relationship management tools, enhancing overall communication. For example, retail chain stores can use VoIP to integrate their phone systems across locations, enabling employees to receive calls seamlessly, regardless of their physical location.  

What You’ll Need to Get Started on VoIP 

To get started with VoIP, you’ll need a few essential components. First, a reliable internet connection is crucial to ensure that you don’t experience disruptions during calls. Next, you’ll require VoIP-compatible devices. This can include VoIP desk phones, computers, or smartphones. Finally, choosing the right VoIP provider is important. Therefore, you should select a provider that offers services tailored to your specific business needs.  

Cloud Telephony Explained 

Cloud Telephony has the overall phone system on the web. They are centralized in a way that all communication including call routing or voicemail is handled by a service provider. 

What Sets it Apart from VoIP? 

Although both systems depend on the internet, VoIP is focused on handling voice calls as a substitution for lines. Whereas Cloud Telephony is an entire structure of phone systems. Plus, it includes VoIP and call routing, voicemail, management, and more. 

How Cloud Telephony Operates 

Cloud Telephony, like VoIP, transmits your voice and turns it into digital data that can go over the internet. But, similar to all the other phone systems, the whole phone system is centralized. When a customer calls, it is connected through the cloud to the right employee at any location. Just like an email access, wherein from here, you can log in from any device, at any location. 

Advantages of Cloud Telephony 

Cloud Telephony, being one of the modern business telephone services, offers a range of functionalities. First, it enables centralized call management. Hence, allowing all voice operations—from connecting calls to handling call waiting—to be managed through the cloud. Second, this system is scalable. This enables businesses to control the number of lines without the need for on-site hardware. Additionally, Cloud Telephony has new features such as call recording, voicemail-to-email, interactive voice response (IVR), and integration with customer relationship management (CRM) systems. Furthermore, the remote access capability of Cloud Telephony allows employees to make and receive calls from any internet-connected device. Thereby making it ideal for those working from home. Moreover, Cloud Telephony is cost-effective because it usually needs only a regular rental fee. As such, making it easier on the budget than traditional systems.  

Which Business Telephone Services is Best for Your Company2

Should You Use VoIP or Cloud Telephony for Your Business? 

VoIP and Cloud Telephony share various advantages, but one model may be more beneficial for your business. Consider these factors: 

• Number of Employees: VoIP is more useful for small teams, while Cloud Telephony is useful if expanding the staff.
   

• Feature Needs: Cloud Telephony has better features like connections integration with CRMs and various call analytical tools.
   

• Remote Work: If the employees are scattered across various locations, then Cloud Telephony has a great advantage of work integration.
   

• Reliability: They both rely on an effective internet connection. Nonetheless, in Cloud Telephony solutions it is possible to maintain a backup of various kinds.
   

• Budget: It needs to be mentioned that Cloud Telephony’s subscription model may be more effective for those who have no large initial capital. VoIP can however at times be more economical if one already owns infrastructures that are compatible with it. 

Making the Decision 

• Select VoIP for systems whose management you want to be handled within your organization, require small features, and have existing structures put in place.

• Select Cloud Telephony if you are looking for a centralized, highly customizable, and expandable that can be integrated with different branches and work-from-home models. 

Not Sure? Get Expert Advice 

If you are still in the shade, hop on a meeting with us so we can help you sort out your decision. Here at EB Solution, we specialize in guiding small and medium businesses towards the best decision when it comes to technology. We know that most businesses have specific requirements therefore an optimized approach is needed to increase efficiency, cut expenses, and satisfy clients.

Call us today!