Toronto IT Departments: Co-Managed IT Services

Today’s business world is mainly tech-dependent, and virtually every organization needs IT resources and expertise to remain competitive. Many companies resort to partnering with managed service providers (MSPs) by outsourcing part or all their IT needs, reducing or eliminating the need to hire in-house IT experts in a full-time salary.

But here’s the catch; finding an MSP that agrees to cover only part of your IT needs isn’t child’s play, as most of the firms only offer an all-or-nothing partnering deal. That means you either accept to outsource your entire IT function to the MSP or leave them alone. But what if your Toronto business already has a standalone IT department, and you only need extra outside support?

That’s where co-managed IT services come into play! In this comprehensive resource:

  • What are co-managed IT services?
  • What are the signs your IT department needs co-managed IT services support?
  • How can co-managed IT services support your IT departments?

So let’s get this show on the road, shall we?

What are Co-Managed IT Services?

Co-managed IT is a management arrangement that allows organizations to outsource a section of their IT functions to a third-party firm while retaining the rest in-house. The goal is to optimize operational efficiency by tapping into the manpower, additional resources, and expertise offered by the co-managed IT service provider.

Please note, however, that the co-managed service provider isn’t a threat to your IT experts, i.e., the vendor isn’t after your in-house staff’s jobs. On the contrary, we only aim to make their job more hassle-free by bringing in more skills and resources. It’s up to the leadership to determine to what extent the external team can stretch. For instance, they can determine that the on-prem team deals with day-to-day tasks while the co-managed team handles tech issues that require next-level support.

What are the Signs Your IT Department Needs Co-Managed IT Services Support?

Not every organization needs co-managed IT services support. But if the following scenarios define your IT department, you should consider seeking external support from a qualified vendor:

Your IT Department is Understaffed or Overworked

If you experience a spike in demand, take on new projects, or lose critical employees to competitors, your business may become understaffed or overworked. And this may take a toll on operational efficiency and productivity, with IT issues piling up and no one to fix them. Thankfully, a co-managed IT service provider can fill this gap to supplement your existing staff with the much-needed expertise and resources. Thus, you don’t have to spend or waste time and resources hiring and onboarding new full-time IT experts.

Your IT Spending is Exorbitant

Despite technology being a critical part of modern business, it doesn’t mean you should spend unimaginable costs running and maintaining your IT departments. But let’s face it; keeping a full-time IT department isn’t quite cost-efficient, as you must pay your staff reasonable monthly salaries plus other benefits for vacation, sick leave, retirement, etc. Good news: you can do away with a massive chunk of such spendings by subscribing to a co-managed IT services arrangement. It’s comparatively affordable, as you no longer have to take care of costs like software, rent, training, onboarding, etc.

Your In-House Team Lacks the Expertise to Handle Your Upcoming Project

It’s a no-brainer; if you plan to take on a new project that your on-prem team has zero experience or expertise about, the best cause of action is to seek external help. Don’t you agree? For instance, if it’s a project that requires stringent cybersecurity compliance, it’s only wise to look for a co-managed service provider with relevant knowledge regarding the applicable regulations. Besides, depending on your contract, this could be the best chance for the MSP to train your in-house team accordingly so they can handle similar projects trouble-free in the future.

How can Co-Managed IT Services Support Your In-House IT Departments?

Earlier, we mentioned that co-managed IT service providers have only one goal; making your on-prem team’s work easier by adding their expertise and resources. Curious to learn how they can accomplish that feat? Here are the top four ways:

Minimizing Downtime

With co-managed IT services focusing more on your network, you can rest assured of zero or optimally minimized technical issues regarding your infrastructure. And the reward? Your in-house team buys more time to handle day-to-day tasks like addressing customer concerns. But that’s not all; you’ll also enjoy cost-saving benefits, thanks to the reduction of expensive downtime and reduced repair or replacement needs of hardware solutions.

Fulfilling Compliance and Regulation Requirements

Fulfilling compliance and regulation requirements are not only time-consuming but also requires next-level expertise. Unfortunately, not all in-house teams are well-equipped to meet the ever-changing demands. Plus, if they spend their entire time racing to satisfy compliance and regulatory requirements, other IT functions may go unattended, and your business risks registering a negative client experience. Luckily, a co-managed IT services firm can come to your IT team’s rescue by providing professionals with in-depth knowledge and expertise in the ever-changing industry standards.

Providing Continuous Support

The best part about working with a co-managed service provider is that someone is always available to provide hands-on support – even after hours. For instance, depending on your original agreement, you can have the co-managed team monitoring your network 24/7, so your critical systems are secure and optimal throughout.

Boosting Your Team’s Productivity

At times, the in-house team may become overwhelmed with responsibilities and even get forced to handle tasks outside their expertise. As a result, whereas they can over-stretch their capabilities and go off-task, their productivity in other dockets diminishes significantly. Instead, you can turn to a co-managed team to support your in-house experts by handling advanced-level issues more effectively and quickly, releasing your staff to focus on their areas of specialty.

EB Solution is Your No.1 Rated Co-Managed IT Services Support Firm

If you’ve been looking for the most reliable, competent, and affordable co-managed IT services provider to support your in-house team, your search ends here! At EB Solution, we’re a team of skilled and experienced IT experts committed to helping small and mid-size businesses throughout Toronto overcome their IT challenges and achieve their growth goals. We leverage high-level technology, technical expertise, and the latest resources to help IT departments deal with their IT issues more effectively as well as provide the day-to-day support needs like network monitoring & maintenance.

So, contact EB Solution today for the best co-managed IT services in Toronto!

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